Policy

RETURNS

We are only happy when you love your purchase! So if you decide not to keep your online purchase, we understand. Simply send us a message through the Help form with your name, address, and invoice number within five days of receiving your shipment. As long as you’re within 5 days, we’ll email you a Return Authorization label. Always refer to this tracking number when corresponding with us or shipping your merchandise so that we can expedite your return. Regretfully, we can’t accept merchandise for return that is bought on sale or isn’t returned in its original condition. If you have any questions about our policies, please let us know. We’re always happy to speak with you.


CUSTOMER SUPPORT

Having trouble with your order? You can reach us via our help form. Your satisfaction is our priority and we are here to help in anyway possible. We are at your immediate service during the business week and will respond to any emails sent over the weekend on the following business day.


SHIPPING POLICY

Do you ship internationally?

Yes. Internationally shipping charges apply.

How long will it take for my glasses to arrive?

All product “In- Stock” ships within 7-10 business days

International shipments take 10-12 days to receive

Can I check the progress of my order?

Yes. You can check the progress of your order from your account center. If you have any questions please send us a messages through our contact form with your name, number and invoice number and one of our friendly customer service agents will be happy to assist you.

I entered my order wrong. Can I make changes?

Yes. Use our contact form to send us a message with your name, number, invoice number and change request. We will be happy to assist you. 

Do you ship signature required?

No.

PRIVACY POLICY

This is the Privacy Policy of the ‘WEBSITE’ website “WEBSITE”, “SITE”, “THIS URL” (together with our affiliates and subsidiaries, “COMPANY”, “we”, “us”, “our” and terms of similar meaning) and our related products and services (the “Site”). It describes the information that we collect from users of our Site (“Users”) as part of the normal operation of our Site, and how we use and disclose this information

By accepting the Privacy Policy in registration or by visiting and using the Site, you expressly consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Service.

We take every precaution to protect customer and user information. We have appropriate security measures in place on the site and in our physical facilities to protect against the loss, misuse, or alteration of any information that we have collected from you. This information is safeguarded and will not be disclosed or marketed. It is intended solely for our use at ‘THIS URL”.

We do not store credit card numbers from online transactions. Any access to our customer database, shipping, order transaction, customer service, and billing is individually password protected and is limited to those employees who need to perform specific functions in service of our customers.  

‘WEBSITE’ respects the confidential nature of the personal information you provide online. We ask for personal information in order to provide a service that is tailored to your needs. To that end, we will never spam you. You will receive a very limited number of emails from us — and only to share information about upcoming ModShop Frame events that we think you may be interested in.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. The Website is available only to individuals who are at least 13 years old.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

The data we collect about you

We collect several types of information from and about users of our Websites. For the purposes of this Privacy Policy, Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data
  • Contact Data
  • Financial Data
  • Transaction Data
  • Technical Data
  • Profile Data
  • Usage Data
  • Marketing and Communications Data 

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses. 

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. 

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. 

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us by sending us a message through our contact form. 

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